The legal bit, in plain English.

Terms of Service

What Reelzy is

Reelzy is an online video studio. You type an idea or upload your own video, and our software generates short vertical videos for you — AI-written scripts, AI voiceovers, captions, visuals, clipping and editing tools. Videos render one at a time on our servers, so at busy moments you may queue briefly. We work hard to keep Reelzy up and rendering, but like any online service we can't promise it will never have downtime, and we can't promise your videos will get any particular number of views.

Your account

You need an account with a real email address to use the studio. Keep your password to yourself — anything done from your account is treated as done by you. You must be able to enter a legally binding contract (or have a parent or guardian's permission) to buy a plan or credits.

Acceptable use

Don't use Reelzy to make or process content that is illegal, hateful, harassing, sexually exploitative, or deliberately misleading in a harmful way. Only upload videos and photos you own or have permission to use — including anyone's face or voice. We may refuse to render, remove, or suspend accounts over content that breaks these rules. That is a judgement we make to keep the service safe; if you think we got it wrong, email us.

Your content is yours

You own what you upload, and you own the finished videos Reelzy makes for you — post them anywhere, no watermark, no attribution required. You give us only the limited permission we need to store and process your files so the service can work. We never claim ownership of your content and we don't use your videos to advertise Reelzy without asking you first.

The boring-but-important bits

We may update these terms; the version and date at the top will change when we do, and continuing to use Reelzy after a change means you accept it. These terms are governed by the law of England & Wales. Nothing in them limits your statutory rights as a UK consumer.

Privacy

What we store

• Your account: your name, email address and a securely hashed password (we can't see the password itself).
• Your content: videos you upload, the videos Reelzy renders for you, and the scripts and settings behind them — kept so your library and Edit Room work.
• Basic service records: render history, credit balance and technical logs needed to run and debug the service.

Payments

All payments are processed by Stripe. Your card details go directly to Stripe and never touch our servers — we only receive confirmation that a payment succeeded.

What we don't do

We do not sell your data. We do not share it with anyone except the services we need to run Reelzy (Stripe for payments, our email provider for verification and reset codes). Your uploads and videos stay on our own servers.

Your choices

You can delete any video from My Shorts at any time. To delete your account and everything attached to it, email info@oriondigital.uk from your account email and we'll erase it.

Refunds & Cancellation

Cancelling a monthly plan

Cancel any time — email info@oriondigital.uk from your account email, or use the manage/receipt link in the email Stripe sent you when you paid. Cancellation takes effect at the end of your current billing period: you keep everything the plan includes until then, and you won't be charged again.

Refunds on credit packs

One-off credit packs are refundable within 14 days of purchase if the credits are unused, in line with the UK Consumer Contracts Regulations. Once you start spending credits on renders, the spent portion can't be refunded — but unspent credits never expire, so there's no rush to use them.

Failed renders

If a render fails, you shouldn't be charged for it. If credits were taken for a video that never arrived, email us and we'll put them back.